At a number of our properties, we have been able to negotiate very favorable cancellation terms with our landlords for all bookings made before 2022. This means that in case of a negative travel advice, or a lockdown in Ibiza, you are entitled to a full refund or rebooking, except for the service fee (a 10% based on the total amount).

The exact terms are as follows:

• This regulation applies to all houses where the top of the house page specifically states, “Book with confidence. Special cancellation policy.”.
• This arrangement is valid for all bookings made from October 15, 2020 with arrival dates between January 1, 2021 and November 30, 2022) This arrangement is not valid for last minute bookings (booked less than 6 weeks before the arrival date)
• You are entitled to a rebooking or full refund of the rental fee if you must cancel your booking based on the following measures:
  • A code orange (or red) travel advisory from the Netherlands if you live in the Netherlands, or a similar advisory from Belgium, or your country of origin. This represents strongly discouraging non-essential travel to the destination. (which includes vacations)
  • Mandatory quarantine for travelers arriving in Ibiza or returning from Ibiza
  • A lockdown in Ibiza
• The booking can only be cancelled with the right to a refund between 7 and 6 weeks before the arrival date if one of the above measures is active at that time. Possible cancellation later to look at the circumstances a little longer may be possible in consultation and approval of the respective owner from whom you rent the house.
• If any of the above measures only becomes active (changes) within these 6 weeks before arrival, you may of course cancel the booking with the right to a refund at that time, with a 5-day grace period after this change.
• If “Type 2” is listed, an owner only wants to refund at the time of a travel ban, from the Netherlands or Belgium or imposed by the Spanish government.
• If nothing is listed with the house, please ask us for the specific conditions.
• A rebooking is only valid for the same house.

For all homes where there is no specific “Book with Confidence. Special Cancellation Policy.” is listed, our normal cancellation policies apply. In some cases, owners are willing to provide other forms of compensation (rebooking, for example). Therefore, in this case, please contact us to see if other cancellation arrangements can be made regarding Covid19.

The refusal of entry or exit due to non-vaccination or the requirements imposed by the European Commission, Spanish Government or the Government of the Balearic Islands, as well as the desire not to carry out the tests required when entering or leaving the respective countries, do not give the right to cancel.

Should you test positive during your stay in Ibiza, the additional cost of cleaning the villa (and any rented car) will be charged to the client.